EBS Financial Senior Technical Support Engineer Preferred Qualifications Experience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities and Financial Reporting Workspace are highly desired. Support or consulting experience with Oracle Financials or other ERP Financial solution is preferred. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. Functional/Technical Knowledge & Skills Excellent analytical and problem solving skills. Strong understanding of ERP product(s), specifically Financials. EBS Financials experience preferred; EBS General Ledger, Accounts Receivable and Fixed Assets experience are helpful but working knowledge of EBS Accounts Payable is desired and experience with Accounts Receivable, Fixed Assets, or other ERP Financial Solutions is a plus. Functional/Technical background in assigned product area (. Financials) and exposure to associated systems and software. Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services. Understanding of structured SQL statements and how they are executed in the RDBMS (SQL/PLSQL) helpful. Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution. Ability to work an adjusted work week to ensure we have coverage for our customers on weekends as per business needs. Example work week could include potentially working from Tuesday through Sat or Wednesday through Sunday. Ability to participate in rotational support coverage for our customers on public holidays & weekends as per business needs. Additional Technical Skills Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server). Knowledge of operating systems (WINDOWS, LINUX). Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required. Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired. Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus. Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience. Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred. Previous technical support experiences are an advantage. Strong customer service skills and an eagerness to excel along with trouble‑shooting skills and tenacity in problem solving. Excellent written and verbal communication skills. Attention to detail and the ability to learn quickly. Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value‑Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in‑depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. Education & Experience 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Career Level - IC3 Oracle is an affirmative action‑Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. Principal Support Engineer As a Principal Support Engineer, your work involves: Strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on‑site customer visits. Career Level - IC4 Nextiva Technical Support Representative Responsibilities Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation. Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management. Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information. Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude. Qualifications / Requirements English language fluency required (verbal & written). 2+ years customer service experience, preferably in a call center, technical support or help desk environment. Hardware and/or networking knowledge preferred. Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly. Quick to identify problems, form solutions, and execute step‑by‑step troubleshooting procedures. Must have high attention to detail. Working knowledge of PC and Mac operating systems and Microsoft Office Applications. Bachelor's Degree preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. PosiTrace Technical Support Specialist Responsibilities Provide telephone and online technical support to existing customers in Mexico, including diagnosing and troubleshooting camera hardware and software issues. Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved. Identify, analyze, and resolve customer technical problems efficiently. Document all inbound and outbound activities in the support ticketing system. Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism. Communicate clearly and effectively, adapting to the user's technical level. Demonstrate a high level of initiative, suggesting improvements or solutions proactively. Skills & Requirements Experience: 3‑5 years in Helpdesk or Technical Support roles providing services to external customers. Technical Knowledge: Linux operating systems. Electronics knowledge. Ability to diagnose and troubleshoot both software and hardware issues. Knowledge of camera systems, networks, and connectivity (LAN/Wi‑Fi/cellular) is a plus. Soft Skills / Customer Service: Excellent customer service skills, including patience, empathy, and professionalism. Strong communication skills (English and Spanish, spoken and written). Take ownership of issues and follow through until resolution. Urgency to resolve problems and a proactive mindset. High level of initiative and ability to work independently. Other Skills: Familiarity with SLAs (Service Level Agreements). Education Bachelor's degree in Information Technology, Electronics, or Engineering. Terms of Employment Full‑time role, Monday to Friday. On‑site position in Guadalajara. Oracle SaaS Cloud Central Support Engineer Responsibilities Post‑sales technical support of all SaaS Cloud Administrative activities. Support of: Environment refreshes (Moving data from a source environment to a target environment). Planned and unplanned outages. Oracle SaaS Cloud Portal features & functionality. Activating & provisioning SaaS Cloud accounts & environments. IP Allowlisting setup. Environment resizing setup. Language Pack installation setup. SaaS account creation & password resets. Sign‑on problems, including Single Sign On (SSO). VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams). Migration related issues from one data center to another. Partnering with our Cloud Operations & Development teams to provide solutions to customers. Education & Experience Technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree. 2+ years supporting, developing or implementing SaaS products. 1‑2 years networking/database administration. Required Skills Understanding of SaaS lifecycle events. Outstanding analytical skills. Unprecedented customer service skills. Multitasking skills. Portuguese a plus. Presales Engineer / Technical Engineer Job Description Presales engineers or technical engineers are professionals who are technically skilled members of an IT sales team. They understand and draw up a customer requirement and recommend the right products or services to their customers. Responsibilities Develop detailed site reports on support delivered to internal and external customers. Ensure that the company's products are in line with consumer trends. Consult on product development with management and sales teams. Install, upgrade and maintain systems and products. Train sales people on product usage and specifications. Support customers in installing, upgrading and maintaining equipment/devices. Review product specifications and gain in-depth knowledge of product specifications. Perform competitor analysis and prepare reports and presentations on competitors and consumer behavior. Analyze, support, and solve technical issues. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. Peek Partner Support Representative Responsibilities Craft informative, timely, and instructional messages in response to product‑ and tech‑related queries. Active participant in team meetings and in assisting other colleagues across the company. Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes. Learn Peek's rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes. Meet monthly Items per month, CSat and QA minimums and develop consistent performance. Skills You Already Have 2+ years experience in customer service and/or technical support. Full‑time availability; ability to work 5 consecutive days (possible schedule to include weekend day). Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam). Natural enthusiasm for helping people solve technical problems. Patience and ability to troubleshoot and teach new software to non‑tech‑savvy operator partners. Ability to work in a dynamic environment without skipping a beat. Must be punctual and reliable. Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue. Discretion in handling potentially sensitive information about a partner, partner's account, or business. Consistent and dependable Wi‑Fi in a personal workspace that allows for distraction‑free environment. Nice to Haves Spanish language fluency. Interest in the travel/tourism industry. Experience working within ZenDesk or other support tooling. Experience working with Salesforce, JIRA, Slack, and/or G‑Suite. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. #J-18808-Ljbffr