Overview The Customer Success Manager helps new and existing customers derive the most value from Hyland's products and services. This role owns the customer journey post-implementation, maintaining strong customer and partner relationships, ensuring product adoption and stability, reducing risk, and creating customer growth opportunities. The Customer Success Manager serves as a primary point of contact, representing and advocating for the customer at every stage of their journey. Your Role Responsibilities? Here's What You'll Do. Drive retention and growth among assigned customers by understanding their business objectives and helping them maximize the value of their products and solutions through digital and non-digital communication methods. Collaborate and consult with customers to understand business objectives; analyze existing ROI models and present findings based on customer goals. Act as the customer advocate by sharing established best practices that maximize the value of products and solutions, and routing inquiries and concerns to appropriate team members. Partner with and support customer executive-level business stakeholders (C-Suite) with their renewal and expansion needs. Identify and monitor risk in customers not achieving their stated business objectives and develop a proactive risk mitigation plan. Represent the voice of the customer to inform Hyland's marketing, sales, and product strategy. Role Essentials Bachelor's degree or equivalent experience, with demonstrated experience in acustomer advocacy role. Experiencemanaging or participating in projects , with the ability to drive projects to completion with oversight. Strongoral and written communication skills that demonstrate a professional demeanor, with the ability to interact with others with discretion and tact. Strongorganizational, multi-tasking, and time management skills with the ability to thrive in a fast-paced, deadline-driven environment; up to25% travel time required. Demonstrated ability toinfluence, motivate, and mobilize team members and business partners, with a strong ability to establish rapport and gain the trust of others. What We'd Like to See (Preferred Skills) Experienceselling or delivering IT Products/Services. Goodbusiness and technology acumen , with knowledge of Microsoft Operating systems and products. Ability to useoriginal thinking to translate goals into the implementation of new ideas and design solutions. Good ability to handlesensitive information with discretion and tact. Stronginterpersonal skills with the ability to maintain solid rapport with team members and professionalism with those outside of the department. Equal Opportunity Statement Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements. #J-18808-Ljbffr