Summary The Solution Architect is responsible for architecting new solutions within Marketing Cloud. The Solution Architect will gather all requirements, design the solution, and coordinate the build and QA of the solution. The Technical Architect is responsible for recommending solutions within Marketing Cloud, working with Novartis Technical teams to build the solution per the agreed upon blueprint/requirements, including any out‑of‑the‑box configuration and custom code (e.g., AMPScript, JSON). The Technical Architect serves as the general technical expert on the platform. Location Mexico City Key Responsibilities Conduct requirements gathering and blueprinting, and collaborate with Novartis Technical teams to deliver solutions and technologies that meet customers’ business goals. Create and update solution blueprint documentation. Enhance overall solution design, data analysis, workflow, and reporting. Support customers with end‑to‑end testing of Cloud Page submissions or APIs from customer‑hosted web forms (e.g., Lead Gen/Enrollment pages). Collaborate with Novartis Technical teams for integration or platform implementation needs. Build, test, and deliver technical solutions identified in the program roadmap. Develop custom features and other capabilities with Marketing Cloud Services and execute other technical projects to align with the program roadmap. Create automated campaigns. Complete ad‑hoc technical development and recommendations. Education BTech / Masters in Technology or Masters in Business Administration. Experience 5 to 10+ years of hands‑on experience in Salesforce Marketing Cloud Services. Skills & Qualifications Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Developer, Marketing Cloud Consultant) are required. Skilled in building and delivering Marketing Cloud solutions and translating business requirements into technical solutions. Effective teamwork with cross‑functional teams. Strong diagnosis and technical issue resolution abilities. Excellent verbal and written communication skills, with the ability to explain technical details to non‑technical stakeholders. Familiarity with GDPR and other data protection regulations. Experience in the pharmaceutical or healthcare industry and familiarity with other Salesforce products. Familiarity with and adaptability to new‑generation technologies and trends (Gen AI and Agentic AI) is an added advantage. Commitment to Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. #J-18808-Ljbffr