Real Estate & Customer Experience, Manager – Prologis At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. Key Responsibilities Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance. Anticipate customer needs to provide proactive solutions. Identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs. Own and maintain strong, long-term relationships with portfolio of customers. Use technical tools (e.g., Salesforce) to gather data/metrics and develop customer insights. Proficient in lease analysis and lease administration skills. Use highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements. Utilize strong financial reporting background to ensure budget and financial goals are met for the portfolio. Required Qualifications 5+ years of industrial/commercial real estate or equivalent experience. Valid driver’s license and ability to travel to multiple properties. Commitment to delivering proactive and responsive customer service, focusing on meeting diverse needs. Ability to adapt to change and willingness to take on new company initiatives with a positive attitude. Strong interpersonal skills with the ability to build meaningful relationships with diverse customers and stakeholders. Strong mathematical and analytical skills. Experience with property transitions, portfolio acquisitions or company mergers. Strong organizational and time management skills, capacity to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines. Ability to process data and complete recurring variance reports. Excellent communication skills, both verbal and written, and ability to build and maintain professional relationships with internal and external customers, vendors, and team members. Flexibility to work extended hours when required and on call for emergencies, with respect for individual needs and work-life balance. Preferred: Experience with budgeting cycles and CAM reconciliation processes using analytical skills. Benefits & Culture Prologis offers a generous total rewards package and dedicated leadership development resources. We cultivate a culture rooted in diversity, equity, and inclusion so that everyone feels a sense of belonging. Employment Details Employment Type: Full time Location: Reynosa, Mexico About Prologis We are builders, thinkers and doers—creating more than space, we power global commerce. We seek and attract top talent from around the world and foster a culture where diverse ideas fuel innovation, collaboration and excellence. #J-18808-Ljbffr