Field Service Technician - Mexico City Responsibilities Electromechanical Emergency and Preventative Maintenance (60%) Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment. Diagnose and understand equipment problems. Work with a high degree of autonomy with the ability to test, diagnose and resolve issues. Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management. Drive to customer sites to provide service and maintenance. Customer Interaction (30%) Interact with customer operations staff. Be consistently reliable and timely in all aspects of the position, and display a positive attitude. Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance. Work to continually improve customer relations. Adjust to customer culture in communication, dress code, and compliance with their behavioral standards while maintaining and modeling Entrust values. Learning and Development (10%) Participate in company sponsored personal development and quality initiatives. Complete all company training and development courses required by Entrust. Develop competency in required applications to confidently use diverse software and systems required by the operation. Assist less experienced personnel that require assistance with difficult repair problems. Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement. Responsabilidades – TÉCNICO DE SERVICIO DE CAMPO (MÉXICO CIUDAD) Electromecánico, Mantenimiento de Emergencia y Preventivo (60%) Ofrecer servicios de mantenimiento preventivo y de emergencia de alta calidad en equipos de tarjetas de datos Entrust. Diagnostica problemas en el equipo. Trabaja con un alto grado de autonomía y la capacidad de probar, diagnosticar y resolver problemas. Utilizar Oracle o una plataforma ERP equivalente que utilice Entrust para mantener niveles adecuados de inventario, resolver problemas y proporcionar soporte al cliente siguiendo procesos establecidos para la notificación de actividades de servicio y gestión de llamadas. Conduce hasta los puntos de venta de los clientes para ofrecer servicio y mantenimiento. Interacción con el cliente (30%) Interactúa con el personal de operaciones al cliente. Sé consistentemente fiable y puntual en todos los aspectos del puesto, y muestra una actitud positiva. Demuestra habilidades de relación con el cliente que permiten la resolución independiente de la mayoría de las situaciones sin ayuda de la dirección. Trabajar para mejorar continuamente las relaciones con los clientes. Se adapta a la cultura del cliente en la comunicación, el código de vestimenta y el cumplimiento de sus estándares de comportamiento, manteniendo y modelando los valores de Entrust Datacard. Aprendizaje y Desarrollo (10%) Participar en iniciativas de desarrollo personal y calidad patrocinadas por la empresa. Completar todos los cursos de formación y desarrollo de la empresa requeridos por Entrust. Desarrollar competencia en las aplicaciones requeridas para utilizar con confianza diversos softwares y sistemas requeridos por la operación. Asistir a personal con menos experiencia que necesite ayuda con problemas de reparación difíciles. Comprometido a mejorar continuamente compartiendo ideas, éxitos en la resolución de problemas y sugerencias para mejorar procesos. Qualifications Basic Qualifications Associate’s degree in Electronics or equivalent verifiable training. Minimum of 2 years of electromechanical technician experience. Proficient problem solving and troubleshooting skills. Proficient with PCs, current operating systems and relevant software applications. Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off‑site short term assignments in other locations. Ability to lift up to 70 lbs. Preferred Qualifications Additional electromechanical technician or field service experience. Entrust central issuance. Advanced technical education. Proficient in electro‑mechanics, digital electronics and software required to maintain Entrust and 3rd party products. Skilled with tools and electronic test equipment. Why Should You Apply? Leader in the security industry. Friendly, supportive & knowledgeable teams. Opportunities for on‑the‑job training. You’ll help secure identities! Benefits Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle. Collaboration: Your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. Entrust is an EEO/AA/Disabled/Veterans Employer For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. Entrust values diversity and inclusion Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. Accommodations If you require an accommodation, contact . #J-18808-Ljbffr