Program Manager Program Manager 5Degree in engineering, administrative. Graduate Management Experience in similar position 12 years English fluency Customer Management Customer Management Implement and utilize the Voice of the Customer (VOC) program. Represent the customer in SANMINA operations. Proactive resolution of any customer care issues between SANMINA and the customer. Build and promote a healthy business relationship with the customer. Establish a regular (weekly) communication schedule with the key customer contacts. Manage the customer’s business within the framework of the contract agreement. Implement and maintain the customer action log process. Implement and maintain task table process. Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet. Manage and present quarterly customer account reviews (QBR). Ensure fully documented customer traceability; document, collate and file all commercial activities with respect to the customer. Continually seek new and innovative ways to exceed customer expectations. Order Management Manage the order/forecast-commit process. Facilitate the resolution of any planning/ordering conflicts with the customer and the site. Utilize the backlog analyzer to improve order management performance. Analyze and action customer forecast accuracy issues (waterfall charts, etc). Understand the product lead-time portfolio and its implications on the order process. Commercial Manage the customer in relation to SANMINA’s revenue expectations. Develop & maintain all commercial aspects of the customer’s business in operations. Manage the existing product price change process (Price effectiveness, Inventory Revaluation, etc). Execute PPV (Purchase Price Variance) collection. Resolve all customer E&O; (Excess & Obsolete) material issues. Resolve all delinquent A/R (Accounts receivable). Review and action all product gross margin issues. Manage all commercial aspects of the ECO. #J-18808-Ljbffr