Job Summary Clinical Product Specialist Level 1, Bilingual. This role provides best‑in‑class clinically focused customer education and support via phone, helping customers at all stages of the journey—onboarding, troubleshooting, and retention—within the Omnipod portfolio for patients with Type 1 and Type 2 diabetes. Responsibilities Answer incoming and outbound clinically related customer questions via phone in an empathetic manner. Support Omnipod portfolio customers who have completed onboarding or training to ensure first‑call resolution and retention. Maintain clinical knowledge through provided learnings and trainings to demonstrate thorough product understanding and provide accurate information within scope. Navigate complex customer interactions using evidence‑based clinical knowledge and assessment to promote the benefits of insulin pump therapy and explain operation and use to existing and new customers. Review and educate on diabetes data‑management reports within data‑management platforms/Omnipod products to gather insights and assist customers in HCP conversations and follow‑up. Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in the Customer Relationship Management system and meeting departmental service levels and KPIs. Maintain compliance with HIPAA and other regulatory bodies as required. Perform administrative duties in a timely manner. Education & Experience Bachelor’s degree in a clinical field of study. 2‑3 years’ experience working in a clinical setting with patients; experience working with patients having Type 1 and Type 2 diabetes is preferred. Bilingual proficiency in English and Spanish. Experience communicating with a wide range of audiences. Excellent customer service skills. Strong interpersonal communication skills, both oral and written. Self‑starter with minimal direction and good business acumen. Process‑oriented and willing to take on new tasks. Proficiency with computers, including Microsoft Suite and Salesforce. Preferred Skills & Competencies Experience with insulin pumps and continuous glucose monitoring systems. Prior industry/commercial experience. Experience with virtual or phone‑based clinical support or other relevant environments. Experience providing assessment and troubleshooting via phone. Physical Requirements Requires sitting and standing in a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. Additional Information This position requires in‑person, office work. Holiday, evening, and/or weekend coverage may be necessary. Location Onsite; eligible for hybrid work. Equal Opportunity Employment Insulet Corporation is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr