Descripción y detalle de las actividades We are looking for a highly organized and self-motivated Senior Account Collector to manage the accounts receivable portfolios for Brady US, Brady Canada, and Brady Mexico. Managing outstanding receivables, resolving customer disputes, and ensuring timely collection efforts. Experience with SAP and knowledge of electronic invoicing, particularly for Mexico, are essential. Experience with Mexico's electronic invoicing (SAT) requirements and regulations (for managing Brady Mexico portfolios). Key Responsibilities Provide customers with account statements, invoice copies, and supporting documents as required. Research, analyze, and resolve customer deductions and disputes (e.g., pricing issues, shortages, freight discrepancies) using tools such as SAP and Get Paid. Maintain a high level of customer satisfaction by providing timely and effective solutions to accounts receivable concerns. Work with customers to negotiate payment schedules, ensuring continued shipments while reducing past-due balances. Partner with Sales, Customer Service, Pricing, and Logistics teams to address and resolve customer issues that impact collections. Ensure adherence to all Credit & Collections policies and procedures to maintain consistency and compliance. Provide assistance on specific projects related to accounts receivable and collections as needed. Work with the e-billing team to ensure accurate and timely uploading of invoices to customer portals. Experiencia y requisitos Bachelor's degree or equivalent in Finance, Accounting, Business, or a related field. 3+ years of experience in accounts receivable, collections, or a similar financial role. Proven experience using SAP to manage accounts receivable and related financial functions. Intermediate proficiency in Microsoft Excel; experience with collections management tools (e.g., Get Paid) is a plus. Fluent in English with excellent verbal and written communication skills. Proficiency in Spanish is a plus, particularly for managing Brady Mexico portfolios. Strong analytical and problem-solving skills to effectively address customer disputes and deductions. Excellent customer service skills with a focus on resolving issues and building positive customer relationships. Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines. Awareness of cultural differences and a commitment to fostering an inclusive and diverse work environment. Beneficios Beneficios de acuerdo a la LFT Seguro de vida Fondo de ahorro Seguro de gastos médicos Bonos anuales Utilidades garantizadas Comedor Transporte Servicios médicos en planta Detalles del puesto Número de vacantes: 1 Área: Contabilidad/Finanzas Contrato: Permanente Modalidad: Presencial Turno: Diurno Jornada: Tiempo Completo Horario: Tiempo completo - Turno Matutino - Lunes a viernes Estudios: Carrera con título competente Inglés: Hablado Intermedio, Escrito Intermedio Disponibilidad p.viajar: No #J-18808-Ljbffr