Responsibilities Bookings Customer Support Dedicated Account Desk Enquiries (Ad Hoc) Relationship Management Tracking & Monitoring Solutions (Including Prevention) Dedicated Customer Support Account Creation Process Onboarding Customer Inquiry Providing Quotes Complaint Handling Issue Resolution Case Management Service Recovery Pro‑active Prevention Claims Handling Escalated Issue Resolution Tracking Customer Relationship Management Job Description Involves online and telephone contact with external/internal customers within the functional area and completing any related administration. Qualifications Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills – High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the result of TOEIC exam (600 points). Three (3) years related experience. #J-18808-Ljbffr
Lm211: Dedicated Customer Care Representative Senior
FEDEX GROUP
cuautitlán, cuautitlán
Publicado hace 19 días
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