Customer Service Representative – NMAC/IFS Job Summary: The position is responsible for providing excellent and efficient quality service in inbound calls from customers or businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) regarding loan or lease accounts, including technical support for the NMAC/IFS Website. The role also serves as the customer’s main point of contact for delivery and order status, maintaining proactive communication. Responsibilities: Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS customers, dealerships, or third parties and resolves inquiries, handles complaints, and walks them through the correct process. Maintains a quality standard on all phone calls, guaranteeing a minimum overall average percentage of 85% following the Call Model. Utilizes all tools and resources available to proactively resolve customer concerns and prevent callbacks. Follows adherence guidelines to achieve a minimum target of 95%. Serves as the main point of contact for delivery and order status for an assigned customer portfolio. Provides guidance on stock quantities, production lead time, and transportation modes. Ensures proactive internal notifications of delivery risk and sends external notifications to customers at least one week prior to scheduled delivery dates. Collaborates on internal meetings to provide critical customer account feedback related to production requirements. Reviews customer concerns on portals and assists in timely resolution of claims or concerns. Executes manual order entry with required accuracy and timelines. Communicates with customers about inventory opportunities and earlier delivery options. Identifies pull-in opportunities based on customer logistics agreements. Organizes reviews of root causes for short payments. Approves or rejects chargebacks and submits debit or credit memos as applicable. Collaborates with planning and logistics teams to ensure shipment execution and follow-up with customers. Collaborates with customers to determine shipping methods. Skills & Qualities: Basic understanding of the auto finance industry. Empathy for difficult situations. Active listening. Customer focus. Good grammar and communication skills. Problem-solving and negotiation skills. Requirements: High School Diploma; BA degree preferred. Knowledge of excellent customer service techniques, preferably call center based. Fluent English. Intermediate MS Office proficiency. Proven ability to work in a fast-paced environment and handle multiple tasks. Strong communication, organization, and time-management skills. Integrity and personal ethical values. Schedule: Availability to work 48 hours per week. Schedules could fall within the time frame 6:00 am to 9:00 pm Monday-Friday and Saturdays 6:00 am-5:30 pm. Depending on department requirements, a 6-day or 5-day schedule will be assigned for at least 6 months. Location: Aguascalientes, Mexico E-EO Statement: Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. United Airlines Airport Operations Representative Job Summary: The position is offered on local terms and conditions. The representative will interact with international customers in lobbies and at gates, helping with ticketing, baggage, greeting, and resolving travel issues with a smile. Responsibilities: Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage. Preparing tickets, determining fares and routing to assure passenger’s travel needs are met. Interacting with customers in a kind and useful manner to craft memorable experiences and build loyalty. Stepping up and anticipating customer needs while maintaining a strong sense of responsibility for any inconvenience caused. Working daily with a safety mentality by holding ourselves and each other to the highest standards. Qualifications (Minimum Requirements): High school graduate or equivalent certificate. Minimum 18 years old. Excellent interpersonal skills with proficiency in English and Spanish. Comfortable working with computers, mobile devices, and new technologies. Physical ability to stand and walk for the entire shift, as well as lift and handle baggage. Ability to travel to other countries for training purposes. Ability to work any shift assigned within a 24-hour, 7-day a week operation, including late nights, early hours, weekends, and holidays. Legally authorized to work in Mexico without sponsorship. Ability to meet the company attendance standards and uniform and appearance standards. Hold a valid passport and U.S. visa. Preferred Qualifications: Previous airline, travel, or hospitality work experience. Bachelor’s degree. E-EO Statement: Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT Customer Service Associate Analyst (English and French) – PepsiCo Job Summary: Support the Canadian Field Sales team and customers by delivering an exceptional service experience through timely, accurate, and solution-oriented responses to inquiries. Responsibilities: Act as the main point of contact for customer and Field Sales inquiries, providing timely, accurate, and professional support via email and phone. Manage customer requests end-to-end, ensuring proper intake, validation, execution, and follow-up until resolution. Ensure compliance with service level agreements, prioritizing tasks based on urgency and business impact. Maintain high data accuracy by validating and updating customer, account, and transactional information in internal systems. Coordinate with cross-functional teams (e.g., CMAT, Snacks to you, Finance) to resolve issues and ensure seamless service delivery. Monitor and manage shared inboxes, ensuring no requests are missed and follow-ups are completed on time. Document cases, actions, and resolutions clearly to ensure visibility and traceability. Contribute to continuous improvement by identifying recurring issues, suggesting process enhancements, and supporting standardization efforts. Support coverage and backup activities as required to ensure business continuity. Qualifications: Fluent in English and French (written and verbal). Bachelor’s degree in Business or related field, with 1–3 years of relevant experience. Experience in Customer Service or operations support roles. Strong communication skills, with the ability to interact clearly and professionally with customers and stakeholders. Ability to manage multiple time-sensitive priorities in a fast-paced environment. Strong attention to detail and organizational skills. Ability to work both independently and collaboratively within a team. Demonstrates ownership, sense of urgency, and a customer-focused mindset. Proficiency in Microsoft Office (Excel and PowerPoint). Ability to document cases accurately and maintain clear records. Location: Aguascalientes Nissan Customer Service Representative – Aguascalientes Job Summary: The position is responsible for providing excellent and efficient quality service in inbound calls from customers or businesses owning a vehicle through NMAC or IFS regarding loan or lease accounts. Responsibilities: Receives inbound phone calls on active/inactive accounts from NMAC/IFS customers or businesses, dealerships, or third parties and resolves inquiries, handles complaints, and walks them through the correct process. Maintains a quality standard on all calls, guaranteeing a minimum overall average percentage of 85% following the Call Model. Utilizes tools and resources to proactively resolve customer concerns and prevent callbacks. Follows adherence guidelines to achieve a minimum target of 95%. Availability to work 48 hours per week, with schedules between 6:00 am and 9:00 pm Monday-Friday and Saturdays 6:00 am-5:30 pm. Requirements: High school diploma. Basic understanding of the auto finance industry. Empathy for difficult situations and active listening. Knowledge of excellent customer service techniques, preferably call center based. Fluent English. Intermediate MS Office proficiency. Ability to perform work onsite in Aguascalientes. Preferred: Bachelor’s degree. E-EO Statement: Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. Customer Support – SaaS Product Job Summary: Provide frontline support through phone, email, and web chat to troubleshoot issues, strengthen customer relationships, and ensure a positive experience with the product. Responsibilities: Respond to and resolve customer inquiries of varying complexity within established SLAs, delivering a positive, customer-centric approach. Manage and document customer cases, updates, and tasks in the ticketing system. Review and process customer forms and documentation. Serve as the subject matter expert for designated products and support processes. Collaborate with Product, Customer Success, Account Management, and other internal teams. Bring ideas to improve processes and enhance the customer experience. Support coverage and backup activities as required to ensure business continuity. Qualifications: 1–3 years of experience in customer support (preferably B2B or SaaS environments). Advanced English communication skills, written and verbal; French and/or Spanish fluency is a strong plus. Experience with Zendesk or similar ticketing platform. Positive, adaptable attitude with enthusiastic presence. Strong organizational skills, high attention to detail, and ability to prioritize tasks. Team-oriented mindset with willingness to support tasks of any size. Creative, analytical problem-solving approach. Proficiency in Microsoft Office Suite. Benefits: 12 vacation days (50% paid). Major medical insurance and life insurance. 30 days of year-end bonus (Aguinaldo). 13% savings fund. Grocery and restaurant vouchers. Gym pass. Customer Support / Remote Mty – Fuel Dispenser Job Summary: Provide exceptional technical and operational support to clients in the United States via phone for fuel dispenser and point-of-sale issues. Responsibilities: Attend inbound calls from customers in the United States. Offer first-class operational and technical assistance to end users of dispensers, points of sale, and related products and services. Meet department indicators for average handling time and productivity, ensuring efficient and effective service. Maintain high standards of call quality and participate in the audit process to guarantee customer satisfaction. Requirements: Minimum 1 year of technical support experience for equipment or platforms (e.g., modems, internet, software configurations) via phone. Advanced English proficiency. Service attitude dedicated to delivering best experience to customers. Must reside in MTY or metropolitan area. Benefits: Gross salary: $22,000. Direct hiring by the company. 6-week paid remote training. Health and safety benefits beyond law: Housing bonus $600. Savings fund 5%. Food vouchers 5%. Major medical insurance and minor medical insurance. Life insurance with 12/24 months salary coverage. Tools of work: computer equipment and 2 monitors, ergonomic chair, desk. Home office. Full-time flexible hours: 05:00 am to 11:00 pm. Two days off per week (one weekday and one weekend). Application: Interested candidates should fill the following form: //forms.gle/xnyhqRs99pEJ4qQg9 Location: Mty. Salario: $22,000.00 per month. #J-18808-Ljbffr