Description Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. The Last Mile Optimization team's primary mission centers on analyzing and designing on‑road operational strategies, leveraging data‑driven insights to enhance delivery efficiency. The Last Mile Optimization Manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives. By implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on‑road execution. This strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency, maintaining a perfect balance between delivery channels and cost‑effectiveness across the entire last‑mile operation. Key Responsibilities Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to seek the best efficiency in our On road operations design Collaborate closely with AMZL and DSP teams to ensure the proper balance between network efficiency and partner satisfaction. Works with key business partners such as Planning, Fulfillment Experience, Finance, Business Coach, Operations, FX, Amflex, ACES, HubDP, eDSP, and Topology Be a change agent who is comfortable pushing on dependencies and gaps to meet previously agreed upon commitments. Define Last Mile Operations model to determinate optimal channel allocation volume On road evaluation projects to guarantee alignment along all the strategies, such us Speed, Cost, SPR, DPPH) Focus on Channel Allocation optimization, On‑road operation projects and On road Operation Optimization Basic Qualifications Bachelor's degree or equivalent 3+ years of performance metrics, process improvement or lean techniques experience 5+ years of program or project management experience Speak, write, and read fluently in English 5+ years of managing stakeholders in cross‑functional project experience Preferred Qualifications 5+ years of driving process improvements experience Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field Experience hiring and developing highly effective and diverse teams. Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job ID: A #J-18808-Ljbffr