Overview Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino\'s, and more. Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. We are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves. From day one, Insider One’s mission has been to build a world-class product company and to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products and focuses on making an impact. If you want to be a part of this journey, just keep reading. Role As a Customer Success Manager, you will be proactively driving adoption and retention. You will be managing a portfolio, building relationships with customers, and ensuring the services they need to receive maximum impact. Responsibilities As a portfolio manager, you will be responsible for gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics. Coordinate with Product Onboarding, Technical Account Management, and Account Management teams, and act as the primary contact of the partner. Orchestrate efforts to keep adoption and usage high with driving value recognition. Provide the best use cases according to the partner, help with panel usage, train new partners, and advise on using our products in the best way according to partners\' needs. Although not a team management role, you may share expertise with the team and lead internal projects. What we expect from you University degree in Business, Marketing, Engineering, or related fields; MBA preferred 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting; SaaS experience is a benefit Strong communication skills in writing and speaking (English & Spanish; Portuguese is a plus) High sense of responsibility and accountability Strategic thinking with excellent project management skills Customer-oriented with ability to establish robust relationships with the assigned customer base Self-motivated, proactive, with innovative ideas to improve customer loyalty and adoption Perks Training to improve skills with access to 16,000+ online courses on LinkedIn Learning Opportunities to share skills through training and workshops Paid Spotify account subscription International, diverse, and inclusive environment Part of an industry shaping the future of customer experiences Evidence of industry impact is widely recognized Was this position made for you? So let’s talk! We’re curious and ready to get to know you. We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider One on LinkedIn, Instagram, X, Facebook, and Medium. #J-18808-Ljbffr