CBEP Support Leadaer IT Business Solutions Support Lead Summary: Results-driven professional with 4+ years in IT business support and 2+ years of ERP system experience. Leads a Business Solutions Support team, ensuring high-quality application support for Beauty Tech systems. Focuses on operational excellence, system stability, and continuous improvement through effective issue management, stakeholder collaboration, and team development. Key Responsibilities: Manage end-to-end support activities, resolving bugs and user process issues for Beauty Tech applications. Perform daily system monitoring, ensure data consistency, and coordinate escalations to regional/central teams. Propose and implement system enhancements, manage GAPs, and support UAT and post-production activities. Lead and mentor a team of Business Solutions Support specialists, overseeing workload, performance, and skill development. Drive continuous improvement initiatives in support processes, documentation, and knowledge transfer. Track KPIs, ensure SLA adherence, and provide visibility through dashboards and reports. Required Skills & Experience: Proficient English. 4+ years in IT business support, 2+ years with ERP systems (Oracle, SAP, MS Dynamics AX). 1+ year supporting system interfaces (flat-files, APIs). WMS experience is a plus. Strong analytical, problem-solving, communication, and leadership abilities. Autonomous, results-oriented, and a proactive team player with a continuous improvement mindset.