Oracle EBS Supply Chain Management Techno-Functional Analyst Mexico Job Identification Job Category Support Job Type Regular Employee Does this position require a security clearance? No Years See Job Description Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages: English, Spanish Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Responsibilities We expect candidates to have: Strong supply chain business processes knowledge and concepts. Hands-on implementation/Support experience in EBS Oracle Process Manufacturing (OPM), Supply Chain Modules like OM, Shipping, Inventory, Procurement & Warehouse Management Systems. Any additional knowledge on Planning (Demantra/ASCP) and Transportation Management (OTM) will be an added advantage. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle EBS Supply Chain Modules. Strong technical debugging skills using SQL, PLSQL, Reports, etc. Strong customer interactions and service orientation to understand customer’s critical situations and accordingly provide the response, mobilizing organizational resources while setting realistic expectations. Strong operations management and innovation orientation to continually improve processes, methods, tools, and utilities. Team player who leverages each other’s strengths and collaborates with peers within/across teams often. Strong learning orientation to keep abreast of emerging business models/processes, applications product solutions, and technology features, using this learning to deliver value to customers. High flexibility to remain agile in a fast-changing business and organizational environment. Create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities. Personal Attributes: Self-driven and result-oriented Strong problem-solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Team player Confident and decisive Values expertise (maintaining professional expertise in own discipline) Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical courses Your Qualifications The candidate should have 10+ years of techno-functional experience in Oracle Supply Chain Modules and a minimum of 2 years of leadership experience in customer-facing roles. High commitment to customers is a must. Skills: Oracle EBS R12 functional expertise in Supply Chain modules (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Oracle Transportation Management, Warehouse Management Systems & Planning). Technical Skills: Good debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow. Shift working is mandatory. Required Skills Oracle EBS Supply Chain Management functional (OM/WMS/Inv/PO) About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. 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