Role Purpose The Technology Service Management job is responsible for the delivery of the Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework. Main Activities Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management) Responsible for understanding and analyzing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution. Delivery of governance-based and global Service Management reporting Provide logístical and technical expertise to senior team members in the day to day running of activities for the Practice Provide support to the Service Management Enterprise Architect. Support Technology Service Management Managers & Discipline Leads (process owners) through interpretation of discipline and process vision and intent and translation to functional workflows and documentation. Lead, manage or support Technology Service Management Analysts as appropriate, providing technical and functional support and guidance on Service Management processes, helping to develop core Service Management competencies and knowledge across the wider team. The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes. Requirements At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care. #J-18808-Ljbffr