SWBC is seeking a talented individual to assist in ensuring accurate and timely execution of business transactions by clearly understanding customer’s needs and the end-to-end revenue, receivable, and collection processes. This role evaluates, monitors, and validates accounts receivable transactions and activities to ensure accuracy and adherence to guidelines and mitigation of operational and financial risk. Overview Responsibilities Works collaboratively with other departments providing resolution and a positive experience for a variety of customer service situations, including Account Managers, Producers, Information Technology, Financial Institution Group, and Treasury. Provides methods to improve processes, including streamlining and automating tasks to reduce manual intervention and decrease potential errors. Provides open communication and training with staff and peers in neighboring departments. Generates both system and manual invoices in Workday and AS400, including electronic cash management (ECM), collections, AnyHour, Pago, Skip Tracing, Recovery1 platforms as well as adjustments, refunds, credits and writeoffs. Produces and distributes monthly administration fee reimbursement statements offering customized distribution for a variety of customers with an array of requirements. Assists management in evaluating appropriate risk management and controls. Creates and maintains customer account information in AS400 and/or Workday for the majority of SWBC business units. Maintains customer contact information, including addresses, emails, banking and distribution requests. Prepares and clears all reconciliations for SWBC accounts receivable. Applies customer payments in Workday and AS400, while researching and resolving discrepancies. Automates and creates efficiencies for accounts receivable activities, including invoicing and reporting. Conducts regular testing and troubleshooting of key department software, including Workday, AutoPilot, Check Receipts Scanning (CRS) System, and FogBugz. Reviews and imports journal entries and adjustments. Takes incoming calls from vendors regarding missing payments. Partners with customers for stop payments and replacement check issues. Partners with Treasury on escalated issues. Performs all other duties as assigned. Qualifications Minimum three (3) years of experience in general accounting. Accounts receivable experience preferred. Excellent multi-tasking, organizational, and interpersonal skills. Strong analytical and problem resolution skills. Excellent verbal and written communication skills. Proficient in Workday. Able to use basic office equipment, including copy machine, personal computer, and phone system. Able to type 35 WPM. Able to travel locally or nationally by car or plane. Able to sit for long periods of time performing sedentary activities. Able to stand, stoop, and kneel to file for long periods of time. Seniority level Not Applicable Employment type Full-time Job function Finance and Accounting/Auditing Referrals increase your chances of interviewing at SWBC Mexico by 2x #J-18808-Ljbffr