Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. About This Role The Help Desk Analyst is mainly responsible for the smooth running of the FXOnline system on agents’ and store computers. Roles & Responsibilities Provide help desk assistance and customer care support through phone, email, and remote desktop connections. Monitor logs to pre‑empt potential problems. Proactively maintain a desktop fleet. Assist in help desk related projects. Promptly and politely resolve issues. Document and troubleshoot issues in a ticketing system. Identify trends to assist in future problem resolution. Dispatch support. Contact IT and staff to determine the root cause of an issue. Rapidly establish a good working relationship with customers and other professionals such as software developers, NOC servers, and NOC networking and monitoring teams. Position Requirements Advanced English and French proficiency. Help desk practice and procedures skills via phone, email, and chat. One year of customer service experience (preferred). Remote installation experience. Minimum typing speed of 25 WPM while talking with customers. Ability to manage multiple applications running simultaneously. A can‑do attitude and curiosity to learn. Perks & Benefits Competitive salary 1 month of Aguinaldo (Christmas bonus) 15 days’ vacation Life insurance Food vouchers Work‑life balance Growth opportunities Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. Ria Money Transfer offers a wide range of best‑in‑class, comprehensive and inclusive employee benefits for this role. Ria Money Transfer is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed. #J-18808-Ljbffr