Responsibilities Assist in the collection, management, and resolution of outstanding invoices from past due accounts. Take corrective actions based on customer or sales representative communication by involving internal teams to validate complaints and bring resolution. Interface with sales support, cash team, and directly with the customer to determine ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Follow through commitments and deadlines communicated by management by prioritizing workload. Manage portfolio of accounts including delinquency, write-offs, and credit memos. Manage personal targets to ensure collectability within company goals. Assist in the Credit Review process to determine if accounts should be placed on hold, blocked, or released based on collection efforts. Provide recommendations on credit line increases or decreases based on payment trends, collection efforts, and sales activity to mitigate overall risk. Conduct fraud review and risk prevention. Check credit bureaus for potential new customers’ creditworthiness to support diligent review. Review and validate tax certificates submitted correctly before approval. Partner with the Accounts Receivable team to help reconcile, monitor, and validate Customer Master Data to maintain payer alignment. Manage requests from Accounts Receivable and Sales to support account consolidation and deletions to prevent duplicate customer master accounts. Process daily cash via lockbox, ACH, wire, credit cards, and physical checks. Investigate payment discrepancies, including short pays, over-pays, and unidentified payments. Complete daily reviews of cash accounts to ensure all payments are processed and reconciled. Review, research, and process payments and unapplied payments, including diligent follow-up with various internal and external stakeholders. Reconcile, monitor, and clear unidentified accounts. Process refund requests and miscellaneous payments, providing proper backup, support, and approval to support the request. Additional Duties Act as a point of contact for escalations and resolution of complex cases that need to be resolved with other support areas inside the company. Lead meetings or sessions with Sales to resolve disputed cases and give follow-up on progress of open items or actions. Proactively participate in continuous improvement projects to enhance AR processes. Identify root causes of opportunities in Order-to-Cash processes and work with other support areas to improve them. Act as a Subject Matter Expert (SME) for training. #J-18808-Ljbffr