Customer Operations Representative (Aftermarket) About the Role We are looking for a Customer Operations Representative to join our Allison Off Highway (AOH) team. In this role, you will act as the primary point of contact for customers, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle. This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges. What You'll Do Manage customer orders from entry to delivery, ensuring accuracy and timeliness Respond to customer inquiries related to pricing, availability, and order status Proactively follow up on open orders and resolve issues such as delays or discrepancies Coordinate with Supply Chain , Logistics , Distribution Centers , Engineering , and Sales to meet customer needs Handle shipment tracking, logistics coordination, and delivery-related concerns Maintain accurate records of customer interactions and order updates Support continuous improvement initiatives and operational efficiency What We're Looking For 1–3 years of experience in customer service, order management, logistics, or aftermarket operations Experience working in manufacturing, distribution, industrial, or similar environments Strong problem-solving skills and ability to manage multiple priorities Fluent communication skills in Spanish and English Experience with ERP systems (SAP preferred), CRM tools, and Microsoft Office A proactive, detail-oriented mindset with strong organizational skills Be part of a highly collaborative and team-oriented environment focused on continuous improvement Gain exposure to cross‑functional operations and complex supply chains Opportunity to grow both vertically (team leadership) and horizontally (supply chain, materials, account management) Work with global customers in a dynamic aftermarket and industrial environment Career Progression Customer Service Lead / Supervisor roles Supply Chain, Materials Planning, or Account Management functions #J-18808-Ljbffr